Privacy Policy
Your privacy matters to us. This policy explains how hydrogasavora collects, uses, and protects your personal information when you use our business activity analysis services.
Information We Collect
When you use hydrogasavora's services, we collect information that helps us provide better business analysis and insights. Here's what we gather and why:
Account Information
Your name, email address, business details, and contact information when you register for our services. We need this to create your account and communicate with you about your business analysis.
Business Data
Financial records, transaction data, and operational metrics you choose to share for analysis. This forms the core of our business intelligence services and remains completely confidential.
Usage Information
How you interact with our platform, features you use most, and time spent analyzing reports. This helps us improve our services and create more relevant insights.
Technical Data
IP addresses, browser type, device information, and cookies that ensure our platform works properly and securely across different devices and locations.
How We Use Your Information
Your data serves specific purposes that directly benefit your business analysis experience:
- Generating personalized business insights and analytical reports based on your specific industry and data patterns
- Providing customer support and responding to your questions about our analysis tools and findings
- Improving our algorithms and analytical models to deliver more accurate business predictions
- Sending important updates about your account, new features, or changes to our services
- Ensuring platform security and preventing unauthorized access to your sensitive business information
- Complying with legal obligations under Canadian privacy laws and financial reporting requirements
Data Sharing and Third Parties
We take a conservative approach to sharing your information. hydrogasavora never sells your personal or business data to third parties.
Limited Sharing Occurs Only When:
- You explicitly request integration with third-party business tools or accounting software
- Legal authorities require information through proper legal channels in accordance with Canadian law
- We use trusted service providers who help maintain our platform (cloud hosting, payment processing) under strict confidentiality agreements
- Business transfers occur, though your rights and protections remain unchanged
All third-party providers we work with must meet our security standards and are contractually bound to protect your information with the same care we do.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA, you have significant control over your personal information:
Access Your Data
Request a complete copy of all personal information we hold about you, including business data and usage records.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect in our systems.
Delete Your Information
Request deletion of your personal data, subject to legal retention requirements for business records.
Limit Processing
Restrict how we use your information while maintaining essential account functions.
Data Portability
Receive your data in a structured format that you can transfer to other services.
Withdraw Consent
Opt out of marketing communications or additional data processing beyond core services.
To exercise any of these rights, contact our privacy team at support@hydrogasavora.com. We'll respond within 30 days and verify your identity before processing requests.
Data Security and Protection
Protecting your business information is fundamental to our operations. We implement multiple layers of security:
Encryption
All data transmissions use TLS 1.3 encryption, and sensitive information is encrypted at rest using AES-256 standards.
Access Controls
Multi-factor authentication, role-based access permissions, and regular access audits ensure only authorized personnel can access your data.
Infrastructure Security
Our servers are hosted in secure Canadian data centers with 24/7 monitoring, redundant backups, and disaster recovery protocols.
Regular Audits
Third-party security assessments, penetration testing, and compliance audits ensure our protection measures stay current with evolving threats.
Data Retention
We keep your information only as long as necessary for business purposes and legal compliance:
- Active Account Data: Maintained while your account remains active and for 90 days after account closure
- Financial Records: Retained for 7 years as required by Canadian tax and business regulations
- Marketing Communications: Kept until you unsubscribe or request removal
- Support Communications: Maintained for 3 years to help resolve future issues and improve service quality
- Legal Hold Data: Preserved as required by court orders or regulatory investigations
When retention periods expire, we securely delete your information using industry-standard data destruction methods.
International Data Transfers
Your data is primarily stored and processed within Canada. When we do work with international service providers, we ensure adequate protection through:
- Contractual safeguards that meet or exceed Canadian privacy standards
- Regular compliance monitoring of international partners
- Data processing agreements that give you the same rights regardless of location
- Immediate notification if international processing arrangements change
Policy Updates
This privacy policy was last updated in March 2025. We review and update our practices regularly to reflect changes in:
- Canadian privacy laws and regulations
- Our business services and data processing activities
- Technology and security best practices
- User feedback and privacy concerns
When significant changes occur, we'll notify active users via email and post updates on our website at least 30 days before they take effect.
Privacy Questions and Concerns
Our privacy team is here to help with any
questions about how we handle your information.
Email: support@hydrogasavora.com
Phone: +1 (450) 492-3586
Mail: Privacy Officer
hydrogasavora
3860 Catherine St
Dorchester, ON N0L 1G0
Canada
If you're not satisfied with our response to privacy concerns, you can also contact the Privacy Commissioner of Canada through their website or by phone.